Complaints Policy

We stand behind our work, and if something isn't right, we want to know about it directly rather than have it become a lasting bad experience.

How to Reach Us

If you have a concern about a completed job, an estimate, or any interaction with our team, call us or reach out through our Contact page. Mark personally reviews every complaint.

What to Expect

We aim to acknowledge complaints within one business day and to propose a resolution — whether that's a follow-up visit, a warranty repair, or a direct conversation about what went wrong — within five business days of hearing from you.

Escalation

If you feel your concern hasn't been adequately addressed, ask to speak directly with Mark Dombrowski, the company's founder, who personally reviews unresolved complaints.